NEED SOME HELP?

We want you to be happy with your order at Home Of Wilson. We want to give your home that luxury feel, if you feel our products aren’t for you and you would like to return we just ask that-  

ITEMS ARE RETURNED WITHIN 14 DAYS OF DELIVERY

EMAIL IS SENT TO INFO@HOMEOFWILSON.COM DETAILING THE REASON FOR RETURN ALONG WITH ORDER NUMBER, PLEASE ALLOW A 24 HOUR RESPONSE TIME ADVISING WHICH WAREHOUSE THIS NEEDS TO BE SENT BACK TO.

 ITEMS MUST BE AS THEY WERE DELIVERED AND STILL IN THE SAME PACKAGING , WE DO ASK ALL CUSTOMERS TO BRIEFLY CHECK YOUR DELIVERY, IF YOU NOTICE ANY DAMAGE YOU SHOULD NOTE ON THE DRIVERS DELIVERY DOCUMENT OR REFUSE DELIVERY. A MORE DETAILED REPORT IS REQUIRED IF POSSIBLE, TRY TO TAKE PHOTOS WHERE POSSIBLE.  

IF YOUR ITEM ORDER ARRIVES INCOMPLETE, OR INCORRECT PLEASE CONTACT OUR RETURNS DEPARTMENT AS SOON AS YOU CAN AND WE WILL INVESTIGATE ANY CLAIMS.  

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Made to order cushions 

Our commitment to personalized home aesthetics means these cushions are made to order to meet your specific needs, thus, strictly no returns on these cushions. Please agree to T&Cs before placing order.

 

                                                                                                                                                                                                                                         If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to uswithout first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may takelonger than expected.You can always contact us for any return questions at info@homeofwilson.com .

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalise items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please getin touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.European Union 3 day cooling off period Not with standing the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days. if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days forany reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in itsoriginal packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automaticallyrefunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company toprocess and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at info@homeofwilson.com . Customer must pay for any returns , unless this is a fault from our side.